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The daily hire charges are calculated on a daily basis, not a twenty-four hour day.
| High Season: | 01 Sept - 30 April |
|---|---|
| Monday to Sunday | 8:30am - 5:00pm |
| Public Holidays | 10:00am - 3:00pm |
| Low Season: | 01 May - 31 Aug |
| Monday to Friday | 8:30am - 5:00pm |
| Weekends & Public Holidays | 10:00am - 3:00pm |
Auckland and Christchurch Depots are closed on the following days: 25th of December (Christmas Day) and the 1st of January (New Years Day).
All drivers must be 18 years of age or older and hold a current valid driver's licence at the commencement of the hire. An international or country of origin licence is acceptable. No special licence is required to drive a camper van or motor home in New Zealand. No maximum age limit applies. A full driver's licence, held for at least one year, shall be provided at the time of hire. If the licence is not in English format then an international driver's licence is also required.
For all rental vehicles there is a minimum period of five (5) days. However, please note that this minimum hire period increases to ten (10) days between 1 May and 31 September, and increases to fourteen (14) days for all 4 and 6 berth motorhome bookings between 15 December and 10 January. Minimum rental periods are subject to further change during peak seasons. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge at any time of year if the rental period is a minimum of fourteen (14) days.
A complimentary transfer is available to or from your accommodation surrounding the airport or the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise the rental company of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm.
To secure the booking a non-refundable deposit of NZ$400 is required. This deposit may vary if the booking is through an agent. The remaining balance of all rentals is due 28 days prior to the commencement of the rental period and will be deducted from the credit card provided when securing the booking. If after this date the hirer cancels their booking, then the cancellation policy will apply.
Our preferred payment method is by credit card or cash payments (NZ$). We accept Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express transaction (including the bond) applies. Where possible, you will be charged in your credit card's country of origin currency.
Please note that your deposit is non-refundable. Cancellation fees are as follows:
If a vehicle is returned early for any reason there is no refund available. If an amendment is made to the rental dates within 28 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 28 days of vehicle pickup or if notification occurs during the hire. Any amendment made to decrease the length of the hire more than 28 days prior to the rental period will incur a NZ$50 administration fee. It is important to note that the rental company may at its discretion treat any amendment to decrease the booking as a cancellation.
Hirers are permitted to drive their vehicle on any road in NZ except the following which are prohibited in all circumstances:
Please note that if these road restrictions are breached, all insurances will become null and void and the hirer will be liable for the full cost of any and all damages incurred.
Should the vehicle booked be unavailable through unforeseen circumstances, the rental company reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
All vehicles are designated Smoke Free and should anyone smoke inside one of vehicles, a NZ$100 cleaning fee will apply.
All rates include standard vehicle insurance (Bronze insurance cover). When you collect your vehicle we take an impression of your credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident/damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. The rental company does not accept Debit Cards for the bond imprint. Where a credit card is not available, a cash bond will be held by the rental company for 21 days following the termination of the hire.
There are three levels of excess/bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze insurance cover. You are fully insured in case of accident damage or loss of contents (excluding personal belongings). The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then you will be refunded the amount charged upon receipt of payment from the third party. Please be aware that once an Excess Reduction Option is selected and confirmed with the rental company, the cost of the Excess Reduction Option is non-refundable.
Ford Transit 4 and 6 berth motorhomes - There is an excess of $4000 NZD included within our standard rates.
Toyota Hiace 2 and Ford Transit 2 berth camper vans - There is an excess of $2000 NZD included within our standard rates.
Ford Transit 4 and 6 berth motorhomes - Our Silver Insurance Cover is an extra $20 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $1500 NZD.
Toyota Hiace 2 and Ford Transit 2 berth camper vans - Our Silver Insurance Cover is an extra $10 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $750 NZD.
Ford Transit 4 and 6 berth motorhomes - Our Gold Insurance Cover is an extra $35 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $250 NZD.
Toyota Hiace 2 and Ford Transit 2 berth camper vans - Our Gold Insurance Cover is an extra $17.50 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $125 NZD.
Gold Insurance Cover includes the following extras:
Ford Transit 4 and 6 berth motorhomes - Our Platinum Insurance Cover is an extra $55 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $0 NZD.
Toyota Hiace 2 and Ford Transit 2 berth camper vans - Our Platinum Insurance Cover is an extra $27.50 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $0 NZD.
Platinum Insurance Cover includes the following extras:
The hirer is fully liable for any damage to the hired vehicle or third party property if:
If the vehicle has any mechanical failures these problems must be reported to the rental company as soon as possible in order to give the rental company the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless the rental company has been advised of the problem earlier, and has been given the opportunity to rectify the situation. The rental company does not accept any liability for any claims made after this point. The rental company is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location the rental company can deny the refund request at its own discretion
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit and hot water heater do not constitute a breakdown. The rental company will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation.
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, the rental company will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and the rental company does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week
All traffic infringements are the responsibility of the hirer. The rental company will charge your credit card using the bond imprint given to cover the cost of the fine, plus a processing fee of NZ$50. In the circumstances of credit card failure, or no credit card is supplied then the rental company reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities
All vehicles are supplied with a full tank of fuel and a full bottle of LPG at the start of the hire, both must be returned with a full tank at the end of your hire. If the vehicle is returned without a full tank of fuel or LPG bottle, the hirer is liable for the cost to refill, plus a fee of NZ$25.
The Diesel Tax Recovery fee is included in the Platinum insurance option. If the Platinum insurance option has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle and based on the kilometres travelled during the hire.
The vehicle rate per 100km are as follows:
2 Berth Ford Transit (Toilet Shower): NZ$4.70
4 Berth Ford Transit (Toilet Shower): NZ$4.70
6 Berth Ford Trasnit (Toilet Shower): NZ$4.85
The rental company reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.
If the hirer wishes to change the drop off destination after confirmation of booking, they must first obtain authorisation from the rental company. Subject to the change being approved, a minimum additional charge of NZ$750 will apply.
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the rental company who will advise of the additional cost. Rental extensions are subject to fleet availability. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 per day for each day the vehicle is not returned.
The rental company reserves the right to amend these terms & conditions, vehicle specifications and tariffs at any time without prior notice.
The rental company reserves the right to refuse any rental at its own discretion